Our fitness app gets the same 25 questions every day. We need friendly reply templates, a searchable FAQ page and a short tone guide for the support team. Zendesk or Freshdesk experience is helpful.

Our support inbox is a mess. We need someone to set up a proper help desk, organise tags and priorities, write 25 reply macros for the most common questions and train two part-time agents in a one-hour call. A written how-to guide at the end is required.

We sell phone accessories online and get about 40 messages a day. You will answer emails and live chat, track orders, handle simple refunds with our templates and escalate difficult cases to me. Hours: 4 per day, Monday to Friday, during US Eastern afternoons. We will train you on our help desk duri ... More

Project overviewOur online store gets busy during a sale and our small team cannot answer every message quickly. We need a polite, reliable person who can reply to customer emails and live chat during agreed hours for two weeks.What you will deliverReplies to customer emails within 4 working hoursLi ... More