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Frequently Inquired Questions (FAQs)
Get answers to frequently asked questions about projects, accounts, and payments.
Welcome to Right Freelancer’s help hub! Whether you’re a client posting projects or a freelancer submitting proposals, this section covers common queries about accounts, payments, disputes, and platform features. Find instant solutions to project management, profile verification, service fees, and withdrawal processes. Can’t locate your issue? Our Support Team is ready to assist. Browse categories below or search keywords for faster help. Updated monthly to reflect new features!
How can I start hiring?
To begin hiring on Right Freelancer, first sign up as a client and complete your profile verification. Next, post your project with clear details, budget, and timeline. You'll receive proposals from qualified freelancers—review their profiles, portfolios, and ratings, then chat directly to select the best match. Once you've chosen a freelancer, fund the project milestones through our secure escrow system to start the work.
How can I reach customer support?
You can contact our customer support team by emailing support@rightfreelancer.com or using the 24/5 Live Chat feature available in your account's Help Center. For urgent issues, we recommend using Live Chat for faster resolution.
What are your customer support hours?
Our customer support is available Monday through Friday, 10 AM to 07 PM (GMT) via Live Chat and email. Weekend support is reserved for critical issues, with responses guaranteed within 24 hours.
How long does it take to get a response?
For general inquiries, expect a response within 12 hours. Urgent matters like payment or security issues are prioritized and typically addressed within 2 hours during business hours.
Is there a phone number to contact support?
Phone support is available for verified clients and freelancers to ensure security. To request phone assistance, please email us from your registered account with your account ID and reason for calling.
Can I schedule a call with support?
Yes, you can schedule a 15-minute call with our support team for complex issues. Simply visit the Help Center in your dashboard and use the "Schedule a Call" feature to book your slot.
Where can I report a technical issue?
To report technical problems, please use the "Report a Bug" tool within the platform with detailed descriptions and screenshots of the issue for faster troubleshooting.
How do I escalate an unresolved issue?
If your issue remains unresolved, reply to your existing support ticket with the word "ESCALATE" with your ticket number for priority handling by our senior team.
Do you offer support for freelancers and clients separately?
Yes, we have dedicated support teams for freelancers and clients. Freelancers receive assistance with payments, disputes, and profile issues, while clients get specialized help with hiring, contracts, and refunds.
How do I provide feedback or suggestions?
We welcome your feedback! You can submit suggestions through the Feedback form in your account settings. Our product team reviews all submissions regularly.
Where can I find updates or announcements?
Platform updates and important announcements are shared through dashboard alerts, our monthly email newsletter (which you can opt into via email preferences), and our official blog.
In which country are you based?
Right Freelancer is a global platform with headquarters in, serving clients and freelancers worldwide with localized support.
Where are the payments received?
Freelancers receive payments in their local currency, with automatic conversion for international transactions via Payl and Stripe. All client payments are processed through our secured escrow system, which operates under financial regulations for maximum security.