I am a dedicated Customer Support and Technical Troubleshooting Specialist with over 5 years of experience delivering high-caliber service for global giants like Amazon and Tech Mahindra.
Holding a Bachelor of Computer Applications (BCA) degree and certifications in Problem Solving and Decision Making, I excel at handling complex escalations that don't fit the standard playbook. I specialize in managing high-volume chat, email, and phone queues, resolving intricate billing or account issues, and guiding users through technical platforms with absolute clarity and independent judgment.
I don't just follow process scripts—I understand the logic behind them to deliver fast, friendly, and accurate solutions that build lasting trust with your clients. I have a highly reliable remote setup and am fully flexible to align with global business hours. Let’s streamline your operations together.